This book deals with the legal issues hairdressers face when carrying out chemical services. When I received a letter from a no win no fee solicitor itemising 10 actions carried out on their ‘client’ in my salon that had apparently caused damage to her hair and therefore rendered us negligent, I was mortified. I felt sick. Once I had spoken to the three stylists involved it was apparent to me that we were being wrongly accused. We agreed we wanted to fight the allegations. One of the things that helped me throughout the case was knowing about other cases and having the ability to make comparisons. I am compelled to write this book to share information, give guidance and help build confidence in dealing with matters of this nature.
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